Tru By Hilton St Louis Downtown Mo
客人怎麼說
I was initially worried about this location due to the reviews on Google, but I was pleasantly surprised they were pretty far off the mark. The front desk staff was attentive and kind - I love that they shoot you a text after check in that you can communicate with them directly instead of via the room phone (replies aren't terribly fast, but it's nice if you have a quick, non-urgent question). It felt way more personal and accessible. The room was large, clean and kept at a pleasant temperature. The views of the neighboring cathedral were beautiful. I loved that there were both black-out and sheer window coverings so we could sleep in on bright mornings, or allow sun in and still keep our privacy. The continental breakfast was solid - eggs, potatoes and meat every day, waffles, dry goods, fruit and yogurt. The lobby was really large and cool with tons of seating and outlets, and a pool table and televisions - plenty of places to hang out without having to leave the space. All very clean and accessible.
Caitlin
2025年7月
Treatment by staff can far outweigh any shortcomings of the site. Shaiylindi Campbell is exceptional and provides the consummate customer service experience. Shay used our names each and every time we entered or left the facility and always included a personal remark (I.e., “I hope you enjoyed dinner.”) She clearly loves her work, enjoys people, and adores serving others. She deserves a promotion to Customer Care Coordinator/Trainer to teach and mentor new hires. Shay enhanced our experience exponentially!
Smith
2025年10月
Should have a higher rating!!! Weve stayed at a good amount of hotels and the tru was just like the other hilton properties. GREAT customer service! Staff was kind and attentive, even with the hotel being no vacany. Parking- this is a city so parking is tricky. The hotel offers valet ($55/night) but theres various lots close by ($45/night). Elevators- Hotel building is old so the elevators are (its st louis not the bahamas). Breakfast- plentiful and clean (staff was running around to ensure enough food the last hour). Clean- hotel was spotless and room too Would 100% stay here again as a couple and family. Overall and location!
Christina
2025年4月
We liked the pool table downstairs and it was very clean. Our room was clean and open in space. Shay was one of the wonderful ladies who helped us. She was very pleasant to talk to and working the night shift but still had great customer service.
Brianna
2025年10月
Not much
Tammy
2025年5月
The hotel was absolutely stunning & full of character! My room was very spacious with a great city view! I love that it's within walking distance of several downtown eateries and shops.
Teashia
2024年10月
The breakfast was delicious, but not enough waffle and pancake makers. Took a little too long to get the food, as there was a pretty good line for these things. The location is decent, but not enough food options in the area. With no room service at the hotel and very few local restaurants, it was more difficult to get food than it should have been. Staff and facilities were good. Valet parking was handy, but too costly.
Michael
2024年2月
Friendly and helpful staff. Nice to see security protecting guests and staff since it is in a downtown area. The rooms were nice.
Anonymous
2025年10月
- The staff was simply outstanding - super friendly, giving good advice on restaurants, fixing problems with the cell phone. - Spacious and stylish room. - Central location with good restaurants within walking distance. - Nice gym. - Guest laundry
Nathalie
2025年7月
Perfect Location as we were there for a Blues game. You can tell they are really working on the area as I know it was not the best neighborhood before. There are tons of things to do within walking distance. Staff was super friendly and it was very clean, it looked like nobody had ever even stayed in the room we were in prior to us. Immaculate.
Kylie
2024年3月
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